Processing time
Cut-off time 22:00 (GMT) Greenwich mean time( London )
Order processing time 1-3 days (Mon-Fri)
Delivery time to United Kingdom 4-8 days (Mon.-Fri.)
Shipping costs: Free shipping.
Delivery time
Our delivery time is 4 - 8 days. Please note that this is an estimate and may vary depending on location and customs delays.
Track & Trace
Once an order has been shipped, you will receive an email with a link to the track and trace information of your order. This allows you to easily track your order and see when you can expect it.
Order tracking
Once your order has been shipped, a tracking number will be generated and sent to your email address. Please provide an accurate email address if you wish to track your order. You can track your order via our website.
Returns
If you are not satisfied with your order, please contact us within 14 days of receipt at info@montecloth.com for further instructions on returning your order. Please note that the shipping costs for returns are at your own expense.
Contact
If you have any questions about our shipping policy, please contact us at info@montecloth.com We will do our best to answer your questions as quickly as possible.
Final note
We are not responsible for any delays or damage during transportation. We recommend that you check your order within 24 hours of receipt and contact us if any problems arise.
Incorrect or damaged item
If we accidentally sent you the wrong item or something arrived damaged, we are here to help. Send us an email at info@montecloth.com Be sure to include photos of the damage or the wrong item, and we will take care of it!
If there is any shipping issue with your package , you must contact Customer Support within 60 days after your order was placed please contact :
Contact email: info@montecloth.com
Contact form: Click here
Company Name: SPK COMMERCIAL LIMITED
Tax Registration Number: 76227842
Customer Service: Monday to Friday: 09.00 a.m. - 08.00p.m.
Saturday: 12.00 - 17.00
Sunday: closed.
SUITE C, LEVEL 7, WORLD TRUST TOWER 50 STANLEY STREET, CENTRAL 999077 HONG KONG
Customer service number: +66 94 706 4696