Returns
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You have the right to return your order within 14 days of receipt.
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Please contact our customer service at info@montecloth.com to arrange a return within this period.
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The costs for returning products are borne by the customer.
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To cancel an order before it has been shipped, please contact our customer service team.
Refunds
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After receiving and inspecting the returned products, we aim to process the refund within 10 working days.
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The refunded amount will be refunded to the payment method originally used.
- Alternatively, customers may choose a store credit instead of a refund.
Return conditions
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Returns must be in the original packaging with all accessories.
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The product must not have been used and must be returned in the condition it was received.
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Please ensure that the return is properly packaged to prevent damage during transport.
Responsibility
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We accept no responsibility for any delays or damage during the transit of returned items.
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We recommend that you check the package within 24 hours of receipt and contact us immediately if you have any problems.
Need more help with your returns?
Use the form below to contact us and we will help you as soon as possible.
Contact us: info@montecloth.com
Contact form: Click here
Company Name: SPK COMMERCIAL LIMITED
Tax Registration Number: 76227842
Customer Service: Monday to Friday: 09.00 a.m. - 08.00p.m.
Saturday: 12.00 - 17.00 pm.
Sunday: closed.
SUITE C, LEVEL 7, WORLD TRUST TOWER 50 STANLEY STREET, CENTRAL 999077 HONG KONG
Customer service number: +66 94 706 4696