Return & Refund Policy

This return policy is valid for the countries: United Kingdom

 

You have the right to return 14 days after the arrival of your order.

 

The products can easily be returned. 

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.

 

With most packages the return labels are in the box, if this is not the case send us an email at info@montecloth.com and we will send them digitally. You can then print them and add them in the return package.

 

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

 

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

 

We comply with all relevant laws regarding returns and refunds. 

 

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

We don't impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process straightforward as possible for you

Contact us:

info@montecloth.com
Contact form: Click here

Customer service : Monday to Friday from 9 a.m. to 8 p.m.

Company name: SPK COMMERCIAL LIMITED
Tax registration number: 76227842
Customer service: Monday to Friday from 9:00 a.m. to 8:00 p.m.
Address: SUITE C, LEVEL 7, WORLD TRUST TOWER 50 STANLEY STREET, CENTRAL HONG KONG 
Customer service number: +66 94 706 4696